• For Free Pick up & Delivery, the order should be above Rs.200.00/-
  • Every effort is made to deliver clothes on time, however due to certain unforeseen circumstances, if the delivery is delayed, we will keep you updated about the delivery times.
  • Customers are requested to examine garments at the time of delivery.
  • We are not responsible for fastness / running of colour / shrinkage / damage to embellishments / embroidery work on the garments during process.
  • Every effort is made to remove stains, but Safewash Total Laundry, will not be responsible for stubborn and un-removable stains
  • All articles are accepted at customers’ risk.
  • Please note that we will not be responsible for the upkeep of the garments, if the garments are not collected within 15 days from the date of scheduled delivery.
  • We accept no liability for any loss or damage of the clothes arising due to fire, burglary etc.
  • The tariff of garments will be decided on a case-to-case basis depending on the complexity of the garments. The rates mentioned in the price list are indicative and minimal.
  • We will undertake the cleaning of the garments, in the best possible manner that our technicians deem fit. The various cleaning methods deployed by us will vary from Wash in Emulsifier, Detergent and Softeners, Soft wash for delicate garments, Technologies like Percloroethylene, Hydro Carbon.
  • We are digitally active on all the social media platforms.
  • All disputes are subject to the jurisdiction of Courts in Assam only.
  • We may use the images of your clothes for promotional purposes.
  • Our prices may vary from store to store and city to city

Guaranteed Cloth Protection Program

  • Guaranteed Cloth Protection Program protects customers against any damage/loss during the processing of item. 
  • Get up to 10 times of order value of item as a refund in case of any damage or loss of article. In case of refund, the item under dispute will be confiscated by the company.
  • Get free re-processing in case of processing quality issue.
  • As a promotional offer, this protection program is at zero cost for our customers. However, it is applicable only for the orders for which payment is made through the Safewash Total Laundry mobile app.
  • Order value of item refers to the processing cost for the item after discount as per the Safewash Total Laundry Invoice.
  • Customers are requested to examine garments at the time of delivery. All damages, loss or quality issue must be reported within 5 Days of delivery. Any complaints received after 5 days of delivery will be null and void and will not be covered under this program.
  • All disputes are subject to the jurisdiction of Courts in Assam only.
  • For any queries, contact our customer care at 94296-91255