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Terms & Conditions

sep-icon Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Miracle (Owner of SAFEWASH TOTAL LAUNDRY) relationship with you in relation to this website and the Service (as described below)
The term 'SAFEWASH TOTAL LAUNDRY' or 'us' or 'we' refers to the owner of the website whose registered office is MIRACLE,House no.20,Sonaighuli,lokhra road. The term 'you' refers to the user or viewer of our website.

#Safewash Selfie

  • Applicable only for Valid Order IDs.
  • One post per user allowed.
  • Profiles should have a minimum of 100 friends.
  • Safewash's decision with respect to all matters regarding the offer will be final and no correspondence will be entered into.
  • The competition and these terms and conditions will be governed by Indian laws. Any disputes will be Subject to Guwahati Jurisdiction.

sep-icon Payment Related

  • We accept payment in Cash/Online upon Delivery of garments back to the Customer.
  • You can estimate the bill amount at the time of handing over your garments to the Pickup Rider.
  • The exact bill amount will be informed to the customer via SMS/E-mail after garments are booked at Processing Centre.
  • The Invoice will be handed over to the customer at the time of Delivery.
  • Advance payment you can made by our mobile app (online) or you can pay to the Pickup rider at the time of pickup by cash or cards.

sep-icon Bookings Related

  • We operate from 9 AM to 6:30 PM, Monday-Saturday
  • You can schedule a pickup through our mobile app, website or by calling us.
  • You need to provide your Name, Mobile Number, Address and Pickup Date & Time Slot.
  • Our Rider will be at your doorstep at the mentioned time slot. However, we do not guarantee it.
  • You need to count your clothes at the time of pickup and verify it on the pickup slip you will get from our Rider.
  • The garments will be delivered on the date & time mentioned on the Pickup Slip. However, we do not take any guarantee of it. SAFEWASH TOTAL LAUNDRY is not responsible for any delay.
  • We examine each garments after we receive them at our warehouse and notify if any damage is observed. However, we don't guarantee that every damage will be identified before processing.
  • SAFEWASH TOTAL LAUNDRY may or may not call you before delivery. If you want us to call you before delivering, please inform our Rider during the Pickup.
  • Any special instruction has to be provided to our Pickup Rider and must be mentioned on the Pickup Slip provided to you.
  • We do not accept any accessory that is not to be processed.
  • All accessoried which can be detached from the garment will be counted as separate items and charged separately.
  • All garments to be counted and handed over to SAFEWASH TOTAL LAUNDRY Rider. Similarly, the counting has to be done during delivery. No claims for garment loss will be entertained if any mismatch is reported after making the payment.
  • For any loss or damage of garment, the compensation amount shall not be greater than 10 times of cost of processing that garment. This is to standardise the amount for clothes of different brands.
  • We take no guarantee of color bleed in laundry. You are advised not to give clothes that may bleed color in laundry. However you may give it for dry-clean.
  • The rates are subject to change without prior notice.
  • Any issue with respected to Quality has to be reported to us within 24 hours of Delivery of garments.

sep-icon Cancellations Related

For cancelling your scheduled pickup, you need to call us and inform. Cancellation is not chargable as long as the Rider has not left our station to pickup your garments. Otherwise, the customer may have to pay 50 Rupees as conveyance charges.

sep-icon Refund Related

We are sure you would love our service. In case you were not happy with the SAFEWASH TOTAL LAUNDRY service, let us know at contact@safewash.co.in. SAFEWASH TOTAL LAUNDRY will provide re-service(free) but no refund will be made.


User(s) means any individual or business entity/organization that legally operates in India or in other countries, uses and has the right to use the Services provided by SAFEWASH TOTAL LAUNDRY. The Services provided by SAFEWASH TOTAL LAUNDRY is a technology based service which enables the picking up of clothes from households or offices, getting it processed in-house or through third parties, and delivering it back to the customer through the use of internet and / or mobile telecommunications devices. Our Services are available only to those individuals or companies who can form legally binding contracts under the applicable law. Therefore, user(s) must not be a minor as per Indian Law; i. e. user(s) must be at least 18 years of age to be eligible to use our Services. SAFEWASH TOTAL LAUNDRY advises its users that while accessing the web site, they must follow/abide by the related laws. SAFEWASH TOTAL LAUNDRY is not responsible for the possible consequences caused by your behaviour during use of web site. SAFEWASH TOTAL LAUNDRY may, in its sole discretion, refuse the service to anyone at any time.


This agreement applies to user(s) if user(s) are visitors, registered - free or paid user(s) who access the web site for any purpose. It also applies to any legal entity which may be represented by you under actual or apparent authority. User(s) may use this site solely for their own personal or internal purposes. This agreement applies to all SAFEWASH TOTAL LAUNDRY Services offered on the web site, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by user(s). In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific Services shall prevail.


SAFEWASH TOTAL LAUNDRY may change, modify, amend, or update this agreement from time to time without any prior notification to user(s) and the amended and restated terms and conditions of use shall be effective immediately on posting. If you do not adhere to the changes, you must stop using the service. Your continuous use of the Services will signify your acceptance of the changed terms.


SAFEWASH TOTAL LAUNDRY reserves the right to collect user data including name, contact information and other details to facilitate services or use of its platform to avail services. All information collected from the user are on a bonafide basis. Misuse and misrepresentation of identity or contact details will lead to automated termination of services or the use of the platform without prior notice to such users. User accounts bearing contact number and email IDs are created and owned by SAFEWASH TOTAL LAUNDRY. In the case where the system is unable to establish unique identity of the user against a valid mobile number or e-mail ID, the account shall be indefinitely suspended. SAFEWASH TOTAL LAUNDRY reserves the full discretion to suspend a user's account in the above event and does not have the liability to share any account information whatsoever.


Links to third party sites are provided by web site as a convenience to user(s) and SAFEWASH TOTAL LAUNDRY does not have any control over such sites i.e content and resources provided by them. SAFEWASH TOTAL LAUNDRY may allow user(s) access to content, products or Services offered by third parties through hyper links (in the form of word link, banners, channels or otherwise) to such Third Party's web site. You are cautioned to read such sites' terms and conditions and/or privacy policies before using such sites in order to be aware of the terms and conditions of your use of such sites. SAFEWASH TOTAL LAUNDRY believes that user(s) acknowledge that SAFEWASH TOTAL LAUNDRY has no control over such third party's site, does not monitor such sites, and SAFEWASH TOTAL LAUNDRY shall not be responsible or liable to anyone for such third party site, or any content, products or Services made available on such a site.


Most content and some of the features on the web site are made available to visitors free of charge. However, SAFEWASH TOTAL LAUNDRY reserves the right to terminate access to certain areas or features of the web site at any time for any reason, with or without notice. SAFEWASH TOTAL LAUNDRY also reserves the universal right to deny access to particular users to any/all of its Services without any prior notice/explanation in order to protect the interests of SAFEWASH TOTAL LAUNDRY and/or other visitors to the web site. SAFEWASH TOTAL LAUNDRY reserves the right to limit, deny or create different access to the web site and its features with respect to different user(s), or to change any of the features or introduce new features without prior notice.


The information contained in this website is for general information purposes only. The information is provided by SAFEWASH TOTAL LAUNDRY and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Every effort is made to keep the website up and running smoothly. However, SAFEWASH TOTAL LAUNDRY takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond control.